Customer Reviews & Testimonials

We recently used James to install chimney dampers and we were very pleased with his work, price and followup. James provided multiple options and we decided on the dampers as the best solution. He was conscientious and even caulked some leaky roof vents as a value add. We will use James and his company again. Thanks!

John Patrick Glenn

I can’t say enough about James. He originally gave me a quote to repair the rear wall of my firebox, which needed approximately 6-8 fire bricks replaced. First of all, there was a mathematical error in their original estimate in my advantage. Once he caught the error, he was still willing to honor the original quote. After this was resolved, the work began… And boy was it work. Little did I know and CMD as well, that my fire box was a double width wall of fire brick grouted solid. James started at 10am on a Saturday and worked for seven straight hours, not taking a break, even for lunch. He was in for a long day chipping and drilling out the old fire brick in order to replace with new brick. James was patient, diligent and super professional. I’m a neat freak and he kept the mess to a minimum and isolated. His work was flawless and his attitude was even better. I highly recommend this company!!!!!

Peter N.

Angies List Member’s Comments: I had some bricks and mortar coming apart on my chimney. He repaired it all. Everything went very good. He couldn’t get to it because of the rain. The weather had to dry out for him to do the work. He was very professional. He cleaned up afterwards and everything was neat and orderly. He did a really nice job.

Charles R.

We had a leak in our fireplace and I had no clue who would be a “good” contractor to call to check things for us. He came out and looked things over and he explained that the twenty year siding the builder had put up on one side of the chimney was deteriorating and really needed to be replaced. He laid things out for us and was very accomodating. Bottom line, he was very professional and did the work in a timely manner and we are very, very pleased at the finished product.

John E

He fixed the problem! I had a leak. No one else could help. He fixed it, no problems. Then, he cleaned my chimney at the same time. No mess at all. He was on time and very professional with very fair prices. I highly recommend him!

Paula J,

If you have a fireplace, you need James. My neighbor raved about him, so we had to find out for ourself. We were pleased with the neat job he did and feel good about safely using our fireplace.

Betsy Mc.

We are so pleased with the fireplace screen! Thank you so much, Betsy Guest98267 Very pleased with the level of service I recieved. James gave me a good price and was pleased with his service.I’ll use him in the future.

on and Randi E.-

Work Done: Yes Work Completed Date: January 25, 2011 Hire Again: Yes Description Of Work: chimney sweep Member Comments: He was quick, friendly, professional and priced right. I would use again!

Dawn McLain

We had a quote, from a competitor, to repair our chimney that was over $2000.00. The company had to schedule the repair three weeks out. James repaired our chimney, the week after receiving their quote, for only $700.00. He was on time and made the repairs in a timely fashion. I would certainly recommend him to anyone.

Brian S.

I was selling a house and about to close when the buyer’s home inspector pointed out that the chimney needed major mortar work both inside and out just days before closing. I called around for quotes and not only did he give me the best quote but understood the time crunch I was under and offered to do the work the same day. The quality of the work was excellent and exceed my expectations. I would recommend him for your repairs.

Taleen and Pritish Savant

As we mentioned, we couldn’t be happier with the work you did on the chimney. You did exceptionally good work, especially with the extra large chimney cap. We really appreciate how quickly you were able to give us a quote and get the work done. Thanks again…and we will definitely be glad to pass your contact info on to any others in need of chimney services.

Chris J.

James came to the house ON TIME, professional, and quick explaining all my options and pricing. A week later he came back with a custom chimney cap for me and installed it and cleaned my chimney in no time and cleanly. I gave his cards to my neighbors that I could spot that did not have caps. Truly a pleasure to do business with and would recommend him highly! I have the best looking cap on the block!

Karen Murvin

Angie’s List Member Comments: I am a real estate agent with Ebby Halliday Realtors and I turned to Angie’s list to get some quality contractors out to take a look at a property one of my buyers was purchasing. I happened to call James and he was out at the property the very next day making the repairs. The cost was even better and it was too bad the seller never took care of this in the six years that she lived there as the cost was minimal and this will certainly help my buyers on their heating and cooling costs. I would call on James again to assist me with other clients as well.

I called James Shands for a fireplace repair. He scheduled the appointment and arrived on time and the cost was as stated. He was professional and efficient. It was a pleasure to have him in my home. I requested information on another issue and Mr. Shands made calls on my behalf and called me with the information. This was an excellent customer experience!


James did an excellent job at getting my chimney repaired so that I could sell my house. He went over and above what I could have expected of him. He was very professional and did an excellent job. I will definitely use him again.

Nancy Ball

Great job! Chimney Master Dallas, James Shands, did an excellent job installing my gas logs with no mess – no fuss. Recommend this company for efficiency and price.


Thank you for the professional work that was done and if there is ever anyone that needs work done to their chimney I will be sure to recommend you for the job.


The ceramic gas logs you installed for me look and work fantastic! Very polite and professional service. I am in the service business and would like to say you are probably the best I have ever experienced. Thank you for the excellent job. I will definitely recommend you.

I had two other companies try to repair my gas fireplace with no luck. Then I called Chimney Master Dallas. After a short diagnostic test, the fireplace was working again. There was a weak or failing part which needed to be replaced. After that, no problems. Works like new. If you have a gas fireplace problem, I highly recommend Chimney Master Dallas. Very professional.

Janet U

I just want to compliment ChimneyMasterDallas on a job well done. The fireplace is gorgeous and not a speck of dirt or mess was left anywhere. We will definitely recommend you to all our family and friends.

Just wanted to let you know how pleased we are with our new chimney cap. The quality and appearance is exceptional and enhances the appearance of our home. We are very happy with the experience from start to finish! Thank you for providing a quality product and great service!

Shawn L

James, I just wanted to let you know how impressed I was by the service you recently provided for me. I’ve had many service companies in my home and you were by far the most professional.

Pearl P

My chimney didn’t leak!!!!! You have no idea how happy this makes me! Thank you, thank you, thank you!!!! I really appreciate your going the extra step after other companies had failed to repair my leak.

D. Moore

I don't do this very often but your company needs to be congratulated. Your abilities and work ethics are commendable. I didn't believe service companies with your character and integrity still existed. Thank you for the way you treated my home and the quality of service you provided.